Asia & Australia
Roberna Business Park
26-28 Roberna St.
Melbourne, Victoria 3189
Fax: 61 (0)3 9555 8083
Fax: +49 2504 88 88 78-7
Please note that we do not answer product support inquiries (like V-Machine support) when contacted with the addresses above.
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Our Commitment to Privacy
We are committed to protecting your privacy online. The following explains how we collect, use, and protect the information that you provide to us.
What Information Do We Collect?
Information That You Provide Us. We accept and store any information that you submit on SMProAudio.com or by any other means. For example, you may provide personal information when you place an order, join our community, enter a giveaway, request a document, or contact us, etc. This information may include your name, address, phone number, email address, credit card and payment information, and other personal information.
Cookies. Like many Web sites, we employ a standard technology called “cookies” to distinguish you from other shoppers and to store and retrieve information about your interaction with the Web site, such as the items in your shopping cart or wish list.
Email Information and Contact Forms. We may collect, store, and use any information that you submit via email or any of the forms on our Web site. We may also collect information about email communications, such as confirming that an email was opened or which links were clicked.
How We Use Collected Information
We use collected information for the purpose of administering our commerce activities, such as completing and tracking orders, providing customer service, communicating with customers, administering giveaways and other promotions, tailoring the shopping experience, troubleshooting, improving the Web site design and functionality, and other business uses. From time to time, we may send you promotional messages or newsletter by mail or email. You always have the option to opt out of such communications (see below).
We do not intentionally share your information with third parties except as required by law or to facilitate business operations (such as shipping partners and payment processors).
By subscribing our newsletter you accept that your submitted data gets transmitted to the USA and being saved and processed on the servers of The Rocket Science Group, LLC.
How We Protect Your Information
In order to protect your information, we have put in place appropriate electronic, physical, and procedural safeguards. We utilize the latest generation of encryption/security technology to protect data transfer and our information systems are treated with the highest regard for security. In addition, we limit access to customer information to authorized personnel only.
How You Can Review or Correct Your Information
To review or correct your personal information, to change your communication preferences, or to opt out of our promotional communications, please contact the Customer Service.
Links to Other Web Site
Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.
Further information can be found under http://www.google.com/intl/en_uk/analytics/tos.html (Google Analytics Terms of Service & Privacy). Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).